S2E14: Understanding the 3 Major Complaints of Patients to Provide Quality Care

Welcome back to Nurse To Nurse Podcast Straight Talk! 

 

Dealing with different types of patients every day can be very stressful especially when you're not communicating well with each other.

 

Today, we are talking about what patients are complaining about in the hospital and give you some insight as to ways that can help you make your patients feel comfortable.

 

We all know that nurses sometimes need proper training on how to run different departments because all of the different positions that nurses can occupy require different training even if that training is sometimes given on the job. But understanding common difficult personality types plays an important role that can help you plan effective strategies for dealing with your patients, resulting in more effective communication, less stress and better health outcomes. 

 

In this episode, we talked about the three major complaints of patients: pain, communication, and wait times.

 

Understanding these 3 key factors will help make your patients feel mattered, heard, and valued. 

 

Key points in what we discussed: 

• 03:53 Importance of good communication
• 06:13 Understanding culture
• 12:00 Not putting patient at the center of the care
• 20:29 Communicate effectively with patients by using their own language
• 25:47 How to build trust with your patients
• 44:40 The three major complaints of patients: pain, communication, and wait times.

 

 

Want to win Podcast Merch?

Listen to Episode 10: Navigating Some Of The Most Stressful Job In Nursing to know how! https://podcasts.apple.com/us/podcast/s2e10-navigating-some-of-the-most-stressful-job-in-nursing/id1668006963?i=1000607535545

 

 

Join the conversation in our FaceBook group: https://www.facebook.com/groups/590215372864282

 

 

 

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Stay in touch with the hosts 

Connect with Kevin: 

Looking for chart reviews, expert consultation, and legal briefings? Email Kevin at info@morethancpr.com now! 

Website: https://morethancpr.com/

LinkedIn: https://www.linkedin.com/in/kevin-stansbury-40b66427/

 

Connect with Starshema:

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